PRIVACY POLICY
Cove Golf endeavors to protect your personal information. This Privacy Policy explains our practices regarding the collection, use, sharing, storage, and protection of information we collect from you when you visit our website, place an order, contact our customer support, subscribe to our emails, interact with our advertisements, or otherwise use our services.
This Privacy Policy informs you about the kinds of personal information we may collect, how that information is used, with whom it may be shared, how long it may be retained, and how you can access, correct, change, delete, or opt out of certain uses of your information.
This Privacy Policy applies to Cove Golf and our online store, customer support channels, email communications, advertising activities, social media interactions, and any other online services operated by Cove Golf.
If you have any questions about this Privacy Policy, please contact us at info@covegolfcompany.nl. By using our website or providing personal information to Cove Golf, you acknowledge that we may collect, use, and disclose your personal information as described in this Privacy Policy.
1. SCOPE
This Privacy Policy applies to personal information processed by Cove Golf in the course of our business, including through our website, online store, customer support channels, email communications, advertising campaigns, analytics tools, review platforms, and social media channels.
This Privacy Policy applies to current and future online services operated by Cove Golf.
This Privacy Policy does not apply to websites, platforms, applications, or services operated by third parties. If you click a link to a third-party website or service, we recommend reviewing their privacy policy before providing any personal information.
2. INFORMATION WE COLLECT
A. Personal Information You Provide to Us.
The types of personal information we collect depend on how you interact with Cove Golf.
We may collect personal information that you provide directly to us, including your full name, email address, phone number, billing address, shipping address, order details, purchase history, account information, customer support messages, product reviews, feedback, survey responses, and marketing preferences.
We collect this information when you place an order, create an account, contact customer support, subscribe to emails or newsletters, browse our website, leave a review, participate in promotions, interact with advertisements, or communicate with us through social media.
B. Payment Information.
When you place an order, your payment information is processed securely by our payment providers.
Cove Golf does not store full payment card details. Payment information may include limited payment-related information such as payment status, transaction confirmation, payment method type, billing details, and fraud prevention information where necessary.
C. Information Collected Automatically.
When you visit or interact with our website, we may automatically collect certain information about your device, browser, and website activity.
This may include your IP address, browser type and version, device type, operating system, cookie identifiers, pages viewed, links clicked, products viewed, products added to cart, time spent on our website, referring websites or advertisements, approximate location based on IP address, and other browsing behaviour.
D. Information from Third Parties.
We may receive limited information from third-party service providers, such as payment providers, shipping partners, analytics platforms, advertising platforms, email marketing platforms, customer support tools, fraud prevention services, and e-commerce service providers.
This information helps us process orders, deliver products, improve our website, provide customer support, prevent fraud, measure advertising performance, and operate our business.
3. HOW WE USE YOUR INFORMATION
A. To Provide Our Services.
We use your personal information to process, confirm, and deliver orders, process payments securely, send order confirmations, provide shipping updates, manage customer accounts, provide customer support, and handle returns, refunds, exchanges, complaints, and other customer requests.
B. To Improve Our Business.
We may use personal information to improve our website, products, services, customer experience, marketing, advertising, and business operations.
This may include analysing website traffic, understanding customer behaviour, reviewing product performance, improving website functionality, and measuring the effectiveness of advertising campaigns.
C. To Communicate With You.
We may use your information to respond to questions, send service-related messages, provide customer support, send order updates, send return or refund updates, and provide important notices relating to your order or our services.
D. For Marketing and Advertising.
Where permitted, we may use your information to send marketing emails, product updates, offers, promotions, launch announcements, and other communications that may be relevant to you.
We may also use cookies, pixels, and similar technologies to support personalised advertising, retargeting, and campaign measurement.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@covegolfcompany.nl.
E. For Security, Fraud Prevention, and Legal Compliance.
We may use personal information to prevent fraud, detect abuse, protect website security, protect our business operations, resolve disputes, enforce our policies, and comply with applicable legal, tax, accounting, and regulatory obligations.
4. COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES
A. Cookies and Website Functionality.
Cove Golf uses cookies and similar technologies to operate and improve our website.
Cookies may help keep the website functioning properly, remember your preferences, keep your shopping cart working, support checkout functionality, and improve your shopping experience.
B. Analytics and Performance.
We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, analyse website traffic, measure performance, identify technical issues, and improve our products, services, and customer experience.
C. Advertising and Retargeting.
We may use cookies, pixels, and similar technologies to measure advertising performance, understand how users interact with our advertisements, show relevant content or offers, and support retargeting campaigns.
D. Managing Cookies.
Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent where applicable.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
5. HOW WE SHARE YOUR INFORMATION
A. Service Providers.
Cove Golf may share personal information with service providers that help us operate our business and provide our services.
This may include payment providers, shipping companies, delivery partners, fulfilment partners, warehousing partners, product suppliers, website hosting providers, e-commerce platforms, email marketing platforms, communication tools, analytics providers, advertising partners, customer support tools, review platforms, fraud prevention services, accounting providers, tax advisors, legal advisors, and other technical or business service providers.
These parties only receive the information needed to perform their services and are expected to handle your information securely and confidentially.
B. Order Fulfilment and Shipping.
To process and deliver your order, we may share necessary order information with fulfilment partners, product suppliers, warehouses, shipping carriers, delivery companies, customs service providers, and logistics partners.
This may include your name, shipping address, email address, phone number, order details, and delivery information.
C. Advertising and Analytics Partners.
We may share limited website activity, cookie identifiers, device information, and advertising interaction data with analytics and advertising partners to help us measure campaign performance, improve our marketing, and show relevant advertisements.
D. Legal and Business Requirements.
We may disclose personal information where required to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud, enforce our policies, resolve disputes, protect customers, or protect the security and integrity of our website and business.
E. No Sale of Personal Information.
Cove Golf does not sell or rent your personal information to third parties.
6. INTERNATIONAL PROCESSING
A. International Service Providers.
Cove Golf serves customers in Australia and works with international service providers for payments, shipping, fulfilment, website hosting, marketing, analytics, advertising, customer support, and business operations.
As a result, your personal information may be processed in countries outside Australia where necessary to provide our services.
B. Countries Where Information May Be Processed.
Your personal information may be processed by service providers or partners located in countries such as Australia, the Netherlands, the United States, the United Kingdom, countries within the European Economic Area, and other countries where our payment, shipping, fulfilment, marketing, analytics, advertising, customer support, or technical partners operate.
C. Protection of Information.
Where required, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.
7. MANAGING YOUR PERSONAL INFORMATION / OPT-OUT
A. Access, Correction, and Deletion.
Depending on where you are located and which privacy laws apply, you may have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, or request deletion of your personal information.
B. Other Privacy Rights.
You may also have the right to object to certain processing activities, request restriction of processing, request data portability, withdraw consent where processing is based on consent, object to direct marketing, or opt out of marketing communications.
C. Marketing Opt-Out.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@covegolfcompany.nl.
Even if you opt out of marketing emails, we may still send service-related messages, such as order confirmations, shipping updates, account messages, customer support replies, return updates, refund updates, or important notices about your order.
D. Verification.
To protect your privacy and security, we may need to verify your identity before processing a privacy request.
We aim to respond to privacy requests within a reasonable timeframe and in accordance with applicable legal requirements.
8. SECURITY & RETENTION
A. Security Measures.
Cove Golf takes reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Our website uses secure connections, SSL technology, trusted third-party payment providers, and other appropriate safeguards to help protect your information.
B. No Absolute Guarantee.
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
C. Retention of Personal Information.
We retain personal information only for as long as necessary for the purposes for which it was collected.
This may include retaining information to process orders, provide customer support, manage returns, refunds, exchanges, or complaints, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, enforce agreements, and operate our business.
Order and invoice information may be retained for as long as required by applicable tax and accounting laws.
D. Deletion or Anonymisation.
When personal information is no longer needed, we will delete, anonymise, or securely store it where appropriate.
9. CHILDREN’S PRIVACY
A. Not Directed at Children.
Our website and products are not directed at children.
B. No Knowing Collection.
We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided us with personal information, please contact us at info@covegolfcompany.nl so we can take appropriate action.
10. COMPLAINTS
A. Contact Us First.
If you believe your personal information has not been handled correctly, please contact us first at info@covegolfcompany.nl.
B. Australian Privacy Complaints.
If you are located in Australia, you may also be able to contact the Office of the Australian Information Commissioner.
C. European Privacy Complaints.
If you are located in the European Union, you may have the right to contact your local data protection authority.
11. CHANGES TO THIS PRIVACY POLICY
Cove Golf may update this Privacy Policy from time to time.
Any changes will be posted on this page. We recommend reviewing this Privacy Policy periodically to stay informed about how we collect, use, share, store, and protect your personal information.
12. CONTACT
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Cove Golf
info@covegolfcompany.nl